Step up to the challenge as Customer Success Manager (m/f/d)

As a Customer Success Manager (m/f/d), you support our customers after the successful completion of their project. You proactively stay in touch with them, discuss how our solutions are used in their day-to-day operations, and ensure that all stakeholders are satisfied. With your technical mindset, you understand both our software solutions and your customers’ processes and are able to connect the two in a meaningful way.

Based on these conversations, you identify new project ideas and opportunities for further development within our existing customer base. You feed these insights back to the colleagues responsible in a structured manner and support them with relevant information. In this role, you report directly to management and actively contribute customer feedback, opportunities, and clear recommendations to the ongoing development of our customer relationships and software solutions.

You can always rely on the support of our entire team and management, as collaboration, trust, and teamwork at eye level are part of our culture across all levels.

Join our motivated and successful team!

Apply now if you have

• A strong technical mindset and interest in software and IT-related topics
• A degree or vocational training in Business Informatics, Computer Science, Engineering, IT Systems Management, or a comparable qualification – or relevant hands-on experience
• Excellent German speaking skills is a must
• Excellent communication skills and a genuine interest in working with customers
• A sales mindset combined with a strong service orientation
• The ability to understand complex requirements and translate them into clear, actionable recommendations
• A structured, independent way of working and an entrepreneurial attitude
• A confident, professional manner and strong negotiation skills

Why you’ll love working with us

• Choose your preferred working hours
• Enjoy the flexibility of remote work – onboarding on site
• Benefit from our flat organizational structure for quick and efficient decision-making
• Develop your own ideas and make them a reality in our supportive work environment
• Experience a positive and welcoming office culture that fosters collaboration
• Expand your skills through regular training and development opportunities
• Free hot and cold drinks, discounted lunch in various restaurants, and an office with a maximum of two people for concentrated work in Bensheim